FAQ ski helmets

You can buy all uvex products and any necessary replacement parts in sporting goods stores. You can easily find the expert dealers near you using the uvex store locator. If you need a replacement part for your uvex product, your dealer will be happy to order it for you. If available, it will be delivered within a week.

Please note that uvex itself does not accept orders from or make direct deliveries to end customers.

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All uvex products are manufactured according to the highest quality standards and are subject to strict, in-house inspections which often exceed any legal requirements. Should your product have defects in spite of these precautions, contact your appropriate sporting goods dealer with your warranty claims (legal warranty period as of 2009: 2 years) and repair requests.

Please note that a copy of your sales receipt is required for the verification of your request. You can easily find expert dealers near you using the uvex store locator.

Please note that uvex itself does not accept direct warranty claims or repair requests.

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It’s important here to make a distinction between the two following uvex helmet technologies:

• Injected shell technology: Unlike the inmould technology, this construction is not directed towards a point deformation, but rather distributes the collision force across the entire helmet, giving it a much longer lifetime. Injection shell constructions are thus almost as light as in-mold products, but have a much more stable outer shell. uvex injection helmets are also more comfortable, because a new, temperature-regulating interior is used alongside perfect, completely draft-free ventilation systems, thus warming when it's cold and cooling during physical exertion and higher temperatures. Furthermore, thermo-formable material is integrated into the top models, adapting to individual head shapes. The cost of an injection shell helmet: no more than a comparable inmould helmet.
• Inmould technology: Inmould helmet designs, which are very common in skiing and cycling, guarantee light weight and good safety for the head. Inmould is an inner shell consisting of fused, highly compressed polystyrene pellets which are firmly connected to an impact-resistant outer shell. If the polystyrene suffers a hard blow, it reliably captures the energy, but deforms at the point of impact, similar to the crumple zone in a car. Because the interior is designed to deform under impact, an inmould helmet should be replaced after a fall.
  
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Please note that the following recommendations are a starting point and do not replace personal advice from a sporting goods store.

• Measure your head correctly: The starting point for selecting the right size is measuring the circumference of your head, a finger width above the eyebrows. In many stores, dealers will have head-measuring tapes available. The head size range is given in cm on the sticker on the back of the helmet.
• Fitting: Try on several helmets if possible – you will notice a difference in the fit right away! It is important that the helmet noticeably encloses your head. Make sure that the helmet sits comfortably and firmly with its inlaid comfort cushions, but is not too tight.
• Correct positioning: Make sure that the helmet is positioned levelly on your head. The helmet should not sit too far back on your head, which leaves the forehead unprotected, nor be pulled too far down over the forehead, where it can affect your vision.
• Adjust the size properly: With the adjustable sizing system (IAS system), you can fully customize the size of your helmet. To do so, place the helmet in the proper position and turn the dial at the back of the helmet – clockwise to make the helmet tighter, counterclockwise to make it looser.
  The helmet should basically fit. The size adjustment should only be for fine tuning. Athletic and racing helmets are manufactured in individual sizes, because a precise fit is very important for these sports.
• Firm fit: You can test if your helmet sits firmly by shaking your head lightly with the chinstrap open. The position of the helmet should not change! An optimum fit is required for the helmet to fulfill its safety function 100%.
• Adjusting the strap system:
  a) Remove the comfort cushion on the chinstrap.
  b) Close the ratcheted closure.
  c) Set the length of the chinstrap by pulling on the outer strap.
  The chinstrap should fit tightly, but should not hinder your breathing or swallowing!
  d) Reattach the comfort cushion.
  
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The starting point for selecting the right size is measuring the circumference of your head, a finger width above the eyebrows. In many stores, dealers will have head-measuring tapes available. The head size range is given in cm on the sticker on the back of the helmet.

Even though the most state-of-the-art uvex materials ensure long-term safety when treated properly, every ski helmet – regardless of the material – should be replaced after 3 to 5 years of average use.

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uvex does not offer custom helmet painting. Please note that, when painting, applying stickers, or varnishing, the paints, adhesives, or varnishes may contain components which negatively affect the stability of the helmet and thus its protective effect. If changes like this have been made, we would have to exercise our exemption from liability.

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