FAQ motorcycle helmets

You can buy all uvex products and any necessary replacement parts at the bicycle dealer. You can easily find the expert dealers near you using the uvex dealer locator. If you need a replacement part for your uvex product, your dealer will be happy to order it for you. If available, it will be delivered within a week.

Please note that uvex itself does not accept orders from or make direct deliveries to end customers.

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All uvex products are manufactured according to the highest quality standards and are subject to strict, in-house inspections which often exceed any legal requirements. Should your product have defects in spite of these precautions, contact your appropriate sporting goods dealer with your warranty claims (legal warranty period as of 2009: 2 years) and repair requests.

Please note that a copy of your sales receipt is required for the verification of your request. You can easily find expert dealers near you using the uvex dealer locator.

Please note that uvex itself does not accept direct warranty claims or repair requests.

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Please note that the following recommendations are a starting point and do not replace personal advice from a sporting goods store.

• Fitting: Always try the helmet on. A helmet should sit firmly and fit well. A helmet is only really safe when it fits!
• Firm sit: The helmet should not change its position when you shake your head with the chinstrap open. The helmet should not be able to rotate around your head, and it should definitely not be able to be pulled off when the chinstrap is closed.
• Measure your head correctly: The starting point for selecting the right size is measuring the circumference of your head at your forehead.

Modern helmets are designed so that the effect of a force, for example an impact, is transformed into deformation energy. The material of the outer shell is much less critical than the composition of the inner material (polystyrene foam between the outer shell and the inner lining). This layer is the only part of the helmet which can be compressed, and it performs the actual cushioning in an accident by deforming. This deformation results in the entire helmet being ruined, and it will no longer be able to perform its protective function in another impact. Therefore, it is important to replace the helmet after an accident.

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• Visor
  Clean the visor with a lot of water and a soft sponge. Then pat the visor dry (do not wipe).
  Never clean a visor that has an anti-fog coating on the inside with substances containing solvents! That will affect and ruin the anti-fog coating.
• Interior
  Clean the lining with a damp cloth. Do not use cleaning agents.

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The lifetime of a motorcycle helmet depends primarily on the internal material, because that is what performs the actual cushioning in an impact. Polystyrene is usually used here; over time it loses its plasticizer, becoming increasingly stiffer. This aging process is independent of the actual use of the helmet: even a helmet which only sits on the shelf is affected.

Therefore, uvex recommends replacing the motorcycle helmet after roughly 5 years, and no later than 7 years, even if the helmet has only been used rarely during this period and has not been in any accidents.

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The helmet should have been tested according to the latest standard. According to the current standard, this is ECE 22.05, which is sewn into the inside of the motorcycle helmet. You can find more information on the testing criteria in our standards table.

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uvex does not offer custom helmet painting. Please note that, when painting, applying stickers, or varnishing, the paints, adhesives, or varnishes may contain components which negatively affect the stability of the helmet and thus its protective effect. If changes like this have been made, we would have to exercise our exemption from liability. We recommend you contact a professional painter.

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