FAQ riding helmet

You can buy all uvex products and any necessary replacement parts at the bicycle dealer. You can easily find the expert dealers near you using the uvex store locator. If you need a replacement part for your uvex product, your dealer will be happy to order it for you. If available, it will be delivered within a week.

Please note that uvex itself does not accept orders from or make direct deliveries to end customers.

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All uvex products are manufactured according to the highest quality standards and are subject to strict, in-house inspections which often exceed any legal requirements. Should your product have defects in spite of these precautions, contact your appropriate sporting goods dealer with your warranty claims (legal warranty period as of 2009: 2 years) and repair requests.

Please note that a copy of your sales receipt is required for the verification of your request. You can easily find expert dealers near you using the uvex store locator.

Please note that uvex itself does not accept direct warranty claims or repair requests.

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The protective effect of the helmet can be damaged as the result of a fall or a strong impact, even if there is no apparent external damage. You should definitely replace a helmet after such an event, and never use a helmet which was involved in an accident!

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Please note that the following recommendations are a starting point and do not replace personal advice from a sporting goods store.

• Fitting: Try on several helmets if possible. It is important that the dimensions of the helmet fit the size of your head and that the helmet noticeably encloses your head.
• Correct positioning: Make sure that the helmet is positioned levelly on your head. The helmet should not sit too tightly on the back of your head, which leaves the forehead unprotected, nor be pulled too far down over the forehead, where it can affect your vision.
• Firm fit: You can test if your helmet sits firmly by shaking your head lightly with the chinstrap open. The position of the helmet should not change. An optimum fit is required for the helmet to fulfill its safety function 100%.
• Adjustment: With the adjustable sizing system, you can fully customize the size of your helmet. To do so, place the helmet in the proper position and turn the wheel – clockwise to make the helmet tighter, counterclockwise to make it looser. The chinstrap should fit tightly, but should not hinder your breathing or swallowing. The chinstrap should always be closed while riding.

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The starting point for selecting the right size is measuring the circumference of your head, a finger width above the eyebrows. In many stores, dealers will have head-measuring tapes available. The head size range is given in cm on the sticker on the back of the helmet.

The interior of the riding helmet is removable and machine washable. The helmet should be cleaned with lukewarm water and a mild soap solution. Do not use solvents, such as paint thinner.

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Even though the most state-of-the-art uvex materials ensure long-term safety when treated properly, every riding helmet – regardless of the material – should be replaced after 4 to 5 years of average use.

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uvex does not offer custom helmet painting. Please note that, when painting, applying stickers, or varnishing, the paints, adhesives, or varnishes may contain components which negatively affect the stability of the helmet and thus its protective effect. If changes like this have been made, we would have to exercise our exemption from liability.

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